Weird laptop screen issue

Stoly

FPS Regular
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Sep 18, 2020
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So, about early january my work laptop started having screen flickering/flashing. Much more noticeable when watching videos fullscreen, it occured randomly, it may run for hours and suddenly the issue appeared.

It would show severe tearing, and a garbled screen or just displaying part of the screen while the rest is black.

I managed to grab a pic from what's supposed to be facebook.



1748975607972.png


My first tought was the screen was faulty or the connector was damaged or something.
I reported to the office so they could handle the warranty, but I noticed in only happened when I was logged into windows, not while booting, so I figured it might be a windows problem, maybe the driver.


I reinstalled the driver that MS installs by default and the problem went away. Time passed and a couple of months later the issue came back. So instead of reinstalling the windows driver, I tried the newest intel driver. Problem went away for months, until today when it resurfaced. I saw there was a new driver so I tried again. Problem solved... again.

Thing is that 2 coworkers have the exact same laptop, and they also had the same issue which was also corrected with a driver update. BTW the laptops have less than a year since we got them.

Anything I may be missing here, should I go for the warranty?
 
Honestly.... this almost sounds like it's by design. Now you know weird screen tearing, update drivers. And you do it as a reaction. You've been trained by the evil Intel overlords. :) Here's your treat.
1749050997528.png
 
If it’s a work laptop managed by your company IT or procurement - absolutely just dump it back on them.

If it isn’t broken enough for them to replace it turn a full coffee cup over on the keyboard and claim innocence
 
Brian_B said:
If it’s a work laptop managed by your company IT or procurement - absolutely just dump it back on them.

If it isn’t broken enough for them to replace it turn a full coffee cup over on the keyboard and claim innocence
Click to expand...
Actually, I am part or IT

t's happening again and I have the latest drivers.

Since it has happened on the 3 laptops of the same brand/model, I'll do some digging, maybe its a common problem. I'll talk to my boss and let him decide if we send them to HP
 
Last edited:
As someone else pointed out the plot thickens

I managed to capture video, it's very weird, severe flickering/Image corruption when playing video, press ctrl-alt-del it disappears. Also switching to a full-screen application removes the tearing, it still flickers every now and then, but not as severe.

photos.app.goo.gl

New video · Thursday, Jun 5 ð¬

Tap to view!
photos.app.goo.gl photos.app.goo.gl

Anyway, removed drivers and everything is fine now. Currently using built-in drivers.
 
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