Typical knee-jerk reaction of a panicking company with no leadership and creativity.
ME Andromeda failed due to a PR department blunder. Pre-releasing an alpha version of the game to "influencers" 1 week before wide release was a big mistake. A ton of idiots who didn't even know anything about mass effect who weren't familiar with the universe got to have their way with it while actual customers were waiting. They presented a completely false image of what the game actually is. The meme videos were cut together of deliberately caused glitches. It was all portrayed in a way as if that was representative of the whole game and not some freak occurrences.
Sure ME:A wasn't bug free, and the facial animation issues were real. But everyone seemed to get total amnesia about the trilogy's similar issues. Should we have dismissed those games outright too because of animation glitches? I clearly remember my Shepard's head turning around 180 degrees in ME2 when the game first came out. And who could forget the running animation in ME3?
When you got into it ME: Andromeda was a good game, better than Bioware's previous attempt with Dragon Age Inquisition, and not even comparable to Anthem. The shooting and actual gameplay was leaps beyond the trilogy's clunky gunplay and power usage. The story was pretty good too, some of the level/planet designs were outright great. My main issues with it were with the pacing, and the proto-woke elements, like making the asari ugly, and cucking the protagonist. You were everybody's floormat, and didn't have a witty or forceful response to assert yourself even to the last janitor NPC. Still I gave the game a 7/10 which is huge, as I only gave 6/10 to ME3 when that came out with the original ending.
But I digress. Bringing back Shepard as a protagonist doesn't make me excited at all it causes me dread.