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Image: Newegg
Newegg has shared a letter on Twitter advising its followers of new return policies for select open-box merchandise following a huge customer service fail.
The PR disaster was prompted by GamersNexus’ Steve Burke, who recently returned a GIGABYTE Z490 AORUS XTREME motherboard that, despite never being opened, was rejected by Newegg for being damaged. Following some drama between both parties and an eventual refund, it was later discovered that the motherboard was actually an open-box product with bent pins.
Newegg has apologized for the “unintentional” and “isolated” incident by setting forth new policies that will make returning open-box motherboards and CPUs less of a hassle. The company also stressed that customer satisfaction and integrity are at the core of its business.
Customer Service Update...
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