Weird laptop screen issue

Stoly

FPS Regular
Joined
Sep 18, 2020
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So, about early january my work laptop started having screen flickering/flashing. Much more noticeable when watching videos fullscreen, it occured randomly, it may run for hours and suddenly the issue appeared.

It would show severe tearing, and a garbled screen or just displaying part of the screen while the rest is black.

I managed to grab a pic from what's supposed to be facebook.



1748975607972.png


My first tought was the screen was faulty or the connector was damaged or something.
I reported to the office so they could handle the warranty, but I noticed in only happened when I was logged into windows, not while booting, so I figured it might be a windows problem, maybe the driver.


I reinstalled the driver that MS installs by default and the problem went away. Time passed and a couple of months later the issue came back. So instead of reinstalling the windows driver, I tried the newest intel driver. Problem went away for months, until today when it resurfaced. I saw there was a new driver so I tried again. Problem solved... again.

Thing is that 2 coworkers have the exact same laptop, and they also had the same issue which was also corrected with a driver update. BTW the laptops have less than a year since we got them.

Anything I may be missing here, should I go for the warranty?
 
Do these laptops have dedicated GPUs at all or are they all Integrated with the CPU?
 
Honestly.... this almost sounds like it's by design. Now you know weird screen tearing, update drivers. And you do it as a reaction. You've been trained by the evil Intel overlords. :) Here's your treat.
1749050997528.png
 
If it’s a work laptop managed by your company IT or procurement - absolutely just dump it back on them.

If it isn’t broken enough for them to replace it turn a full coffee cup over on the keyboard and claim innocence
 
Brian_B said:
If it’s a work laptop managed by your company IT or procurement - absolutely just dump it back on them.

If it isn’t broken enough for them to replace it turn a full coffee cup over on the keyboard and claim innocence
Click to expand...
Actually, I am part or IT

t's happening again and I have the latest drivers.

Since it has happened on the 3 laptops of the same brand/model, I'll do some digging, maybe its a common problem. I'll talk to my boss and let him decide if we send them to HP
 
Last edited:
As someone else pointed out the plot thickens

I managed to capture video, it's very weird, severe flickering/Image corruption when playing video, press ctrl-alt-del it disappears. Also switching to a full-screen application removes the tearing, it still flickers every now and then, but not as severe.

photos.app.goo.gl

New video · Thursday, Jun 5 ð¬

Tap to view!
photos.app.goo.gl photos.app.goo.gl

Anyway, removed drivers and everything is fine now. Currently using built-in drivers.
 
Right until they update your laptop goof off prevention software for the drivers you're using again.
 
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