Time and time again, yep! Pretty sure there are some meme's about it out there. GN really dug into them recently regarding their own warranty process and it looks like ASUS, at least for now, is sincerely trying to make amends and set a higher standard for all but only time will tell if they truly commit on all levels.
Yeah, while Asus has traditionally had a very good reputation for product capability and quality, their RMA process has always had a reputation of being utter crap.
Now more recently finding out that they are playing fast and loose with voltages and damaging CPU's makes me not know what to think.
That said, my understanding is that they were pretty much all doing it. AMD and Intel provided the board partners specs, and the board partners just overvolted anyway, even at stock settings.
Back in 2019 and early 2020 my Gigabyte TRX40 Aorus Master cooked two Threadripper 3960x CPU's before I figured out what was going on. Each time it too 5-6 weeks before it degraded them to the point where they would just not power on. (power button, fans briefly spin, then off)
AMD was a real trooper and RMA'd them both. In the end the solution wound up being using an open box Asus ROG Zenith II Extreme Alpha from Microcenter, the only other board I could find locally and quickly when I just wanted to get up and running.
Troubleshooting this thing and waiting for various RMA's to complete including sending Gigabyte their motherboard, and having it come back with "no problem found"
twice, once even after I found out that others were measuring voltage actuals too high on it) cost me like a year total without my system.
When I got it back the second time with "no problem found" is when I went down to Microcenter and bough the only TRX40 motherboard they had, that ridiculous open box Rog Zenith II Extreme Alpha thing. At least it worked, and my CPU has been fine ever since.
I then bitched at Gigabyte a lot after more and more people reported having voltage issues with their TRX40 boards, and got them to do one last RMA. I had hoped (and tried to push for) them giving me some sort of store credit or refund, since I already had a working motherboard at this point, but instead they replaced the board with a newer revision board. I still have it. I tried posting it for sale, but no one seemed to want it
Not a lot of people rockling Treadripper 3000 CPU's out there I guess
I was so pissed about this. Most expensive system I've ever built sat for a year depreciating without me being able to use it, not to mention the $600 extra motherboard. Lots of time and money down the tubes. These warranties should really compensate you for your time and money, not just send you replacement hardware. That would be a hell of a lot more fair.
So all of that said, the worst problem I've ever had in this regard was with Gigabyte, but I've also heard about the issue swith Asus. Now I have no idea what I would choose for my next motherboard. Asus reportedly one of the worst (though the ROG board worked out for me) I've personally had bad issues with Gigabyte... MSI? Asrock? Who else is out there? Are any of them trustworthy anymore?
