GALAX Responds to Complaints of Selling Refurbished Graphics Cards to Customers

Peter_Brosdahl

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Graphics card manufacturer GALAX, also known as GALAXY, has responded to complaints that it has been selling refurbished products as new to customers. A person posted an image of a GALAX RTX 3070 Ti...

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That sucks. They aren't for sale in the U.S.A. correct?
 
The user complaining is probably sleeping with the fishes by now.
 
Wow. The last paragraph of the official statement :

Finally, we also want to solemnly remind tohat the Internet is not a place outside the law, and GALAXY reserves the right to pursue legal responsibility for false remarks and continuous fabrication and dissemination of false news.
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MadMummy76 said:
Because nothing re-affirms trust in a company better than threatening your users.

Do you guys not have a single PR officer who could've told you this is not the way?
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Not saying they are handling this correctly, but once these allegations get out there even if incorrect it's hard to put these to rest.

Best to try and stop these somewhat proactively unless you want or can afford to wait for the storm to go away.
 
Niner51 said:
That sucks. They aren't for sale in the U.S.A. correct?
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I put myself on a list and did some research on them when their HOF 3090s launched a couple of years ago. Never heard anything beyond a confirmation email for getting on the list. @David_Schroth pretty much told me the same thing as @Dan_D about how they mostly don't exist in the U.S. anymore. There are some U.S. websites but at the time they didn't really have the cutting edge products listed, only the overseas sites do.
 
Denpepe said:
Not saying they are handling this correctly, but once these allegations get out there even if incorrect it's hard to put these to rest.

Best to try and stop these somewhat proactively unless you want or can afford to wait for the storm to go away.
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The allegations are already out. Threatening everybody won't change that. On the contrary it sounds like they actually have something to hide.

Galax PR training course, Scenario 63:

hypothetical user: Hey there are some marks on this GPU like it has been used before!

Optional response 1:
We thoroughly test all our cards that's why there are marks on it, and if any one of you fools ever mention this again we sue your donkey off!

Optional response 2:
We are sorry, you got a card that was probably randomly selected for in house testing, we apologize for any inconvenience, here is a $10 voucher have a nice day!

Congratulations, you choose option1, you loose!
 
MadMummy76 said:
The allegations are already out. Threatening everybody won't change that. On the contrary it sounds like they actually have something to hide.

Galax PR training course, Scenario 63:

hypothetical user: Hey there are some marks on this GPU like it has been used before!

Optional response 1:
We thoroughly test all our cards that's why there are marks on it, and if any one of you fools ever mention this again we sue your donkey off!

Optional response 2:
We are sorry, you got a card that was probably randomly selected for in house testing, we apologize for any inconvenience, here is a $10 voucher have a nice day!

Congratulations, you choose option1, you loose!
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Option 3. Don't send tester cards to customers because those ARE in effect used. Instead conduct some sort of giveaway with the card to a customer or youtuber or whatever and go that route. I'm pretty sure that's what everyone else is doing.
 
Grimlakin said:
Option 3. Don't send tester cards to customers because those ARE in effect used. Instead conduct some sort of giveaway with the card to a customer or youtuber or whatever and go that route. I'm pretty sure that's what everyone else is doing.
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Option 4: Assure the owner that the card was tested as part of our quality control program. Tell them "we've dug through our internal files and found this ...". Provide a screenshot showing the card's s/n and a handful of quality control test benchmarks. Point out that the card exceeded benchmark "x" and congratulate the owner on his purchase.
 
Ditchinit said:
Option 4: Assure the owner that the card was tested as part of our quality control program. Tell them "we've dug through our internal files and found this ...". Provide a screenshot showing the card's s/n and a handful of quality control test benchmarks. Point out that the card exceeded benchmark "x" and congratulate the owner on his purchase.
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Idealy they could put a printout of said tests in the box.
 
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