Router and Modem Rental Fees Remain a Problem


The FPS Review
Staff member
May 6, 2019
Congress passed a piece of legislation called the Television Viewer Protection Act (TVPA) in 2020 that was meant to prevent ISPs from charging customers a rental fee for cable modem routers even if they weren't using them, but the law doesn't seem to be working out too well based on feedback received by Consumer Reports.

Go to post
I struggled a little to order Verizon FiOS service without a modem or a set top box, as those were just assumed in all of their online order forms. I had to actually talk to customer service to customize that, but once I did, I've never been charged for them.

That said, whats to stop the ISP's from just calling it a "service fee" and charging it to all customers whether or not they rent a modem? Whose to say that fee has anything at all to do with hardware rental?
Become a Patron!