Starlink Customers Canceling Preorders Due to Lack of Communication, Order Delays

[Peter_Brosdahl]

Image: Starlink



Starlink has had to delay orders due to chip shortages. The satellite-based internet service announced it had over 500,00 preorders in May, but many customers are canceling because of the delays and poor customer service. Business Insider interviewed numerous customers who expressed frustration over little to no communication from Starlink regarding their orders. Some understood the chip shortage, while others hit the tipping point after months of no communication from the company.



When will I receive my Starlink?If you place your order where we have coverage and capacity, you will receive a confirmation email with your order number, service and shipping address, and can view your shipping details on your Account page. We typically ship...

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[Dogsofjune]

Shame, this has potential once the obstacles are ironed out.

 

[Brian_B]

Tesla was worse than Starlink with respect to communication. At least Starlink would respond to email (although no easily gotten phone number) fairly promptly, but this was earlier on and I bet they are swarmed now. I couldn't get Tesla to get back to me at all and did end up canceling a pretty large order there.

 

[Space_Ranger]

I'm sitting in Pre-order hell with Starlink at this time...

 

[hubaduba]

The more people near me cancel, the sooner I'll get my kit.

"Starlink is currently at capacity in your area through 2021, your order might not be fulfilled until late 2022."

That's pretty clear to me. I don't need them pestering me every week until it ships.