Sapphire 7900XTX Nitro+ RGB stopped working

[ShmeeCat]

So people talking about the 7900XTX reminded me I should look into this issue. I have the Sapphire Nitro+ model, and fairly recently, the RGB strip stopped working. I tried different software settings, different test OS, connecting the RGB header to my motherboard. No luck. I still don't know if this is a firmware issue or a hardware issue, as it is possible that something like OpenRGB could have broken the RGB firmware, from what I have heard. Just to be clear, the card itself seems to work fine, save for possibly causing ETQW to crash at times.

I contacted Sapphire tech support, but was unimpressed with their help, they basically started by asking for serial number and said they wouldn't help since the card is now out of warranty. I wasn't looking for a replacement card, just possible help troubleshooting the issue, possibly flashing a new firmware or something.

Any ideas or tips here? Is there another sapphire contact I could reach out to? Possibly customer service?

 

[Grimlakin]

Wow that is disappointing when supports first role is to disqualify support. Tag them on x and post your experience. See if that changes things would be my idea.